# Gorgias: Outage on WhatsApp inbound and outbound messages

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-08-30 20:05 UTC · Resolved: 2024-09-04 17:37 UTC · Duration: 5 d
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/zkv242870lcb](https://status.gorgias.com/incidents/zkv242870lcb)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2024-09-04 17:37 UTC: We have not yet received any response from Meta's support team. We're marking the incident as resolved as the WhatsApp integration is now fully operational, however we will continue to communicate with Meta to understand what caused the incident and whether any messages that may have been lost can be recovered. We will post an update with a public post-mortem of the incident by the end of next week.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/zkv242870lcb · Markdown: https://rewindex.com/company/gorgias/incidents/zkv242870lcb.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/zkv242870lcb · Generated 2026-10-18T09:45:53.840Z