# Gorgias: [AI Agent] - Increased AI Agent Handover Rate

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-03-14 22:15 UTC · Resolved: 2025-03-14 22:15 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/ybhgf36s2xyc](https://status.gorgias.com/incidents/ybhgf36s2xyc)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-03-14 22:15 UTC: During the incident, we experienced increased latency in one of our internal services, leading to higher-than-usual AI Agent handovers. The issue has since been mitigated, and all services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/ybhgf36s2xyc · Markdown: https://rewindex.com/company/gorgias/incidents/ybhgf36s2xyc.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/ybhgf36s2xyc · Generated 2026-10-18T09:56:56.958Z