# Gorgias: Partial Email Ingestion Outage for Forwarding via Sendgrid

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-29 10:22 UTC · Resolved: 2025-09-29 13:03 UTC · Duration: 2.7 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/xvcc86d3wshl](https://status.gorgias.com/incidents/xvcc86d3wshl)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-09-29 13:03 UTC: The incident has been fully resolved. Customer impact: New incoming emails via forwarding have been consistently ingested since the fix was deployed. Our team has completed the replay of previously affected emails, and all missed messages are now available in Gorgias. No further action is required from you. Thank you for your patience while we worked to restore full functionality.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/xvcc86d3wshl · Markdown: https://rewindex.com/company/gorgias/incidents/xvcc86d3wshl.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/xvcc86d3wshl · Generated 2026-10-18T09:43:55.236Z