# Gorgias: AI agent replies might refer to stale Shopify information

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-11 15:45 UTC · Resolved: 2025-11-11 19:37 UTC · Duration: 3.9 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/xpf9rkd4cygp](https://status.gorgias.com/incidents/xpf9rkd4cygp)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-11-11 19:37 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/xpf9rkd4cygp · Markdown: https://rewindex.com/company/gorgias/incidents/xpf9rkd4cygp.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/xpf9rkd4cygp · Generated 2026-10-18T11:45:01.795Z