# Gorgias: Connectivity issues on AI Agent

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-27 09:57 UTC · Resolved: 2025-05-28 10:47 UTC · Duration: 25 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/xgtnzp94w45p](https://status.gorgias.com/incidents/xgtnzp94w45p)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-05-28 10:47 UTC: We are pleased to announce that the mitigation measures applied to address the recent connectivity issues impacting our AI Agent have been successful. Since implementing these changes, we have not observed any further occurrences of these issues. We will continue to monitor the situation closely to ensure ongoing stability and performance. Additionally, we will be conducting further investigations to understand the root cause of the initial connectivity problems and prevent similar incidents in the future. Thank you for your patience and understanding as we worked to resolve this matter. If you have any questions or concerns, please reach out to our support team.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/xgtnzp94w45p · Markdown: https://rewindex.com/company/gorgias/incidents/xgtnzp94w45p.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/xgtnzp94w45p · Generated 2026-10-18T10:43:19.636Z