# Gorgias: Instagram messages delayed or not appearing in Gorgias

> Gorgias status incident “Instagram messages delayed or not appearing in Gorgias” on 2026-10-29: impact none (vendor’s label), 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/v8g2gg8c9qvs
Last updated: 2026-10-30T00:40:03Z

- Impact (vendor’s label): none
- Status: identified
- Started: 2026-10-29 15:27 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 1 · Affected components: Helpdesk Integrations - Instagram comments, Helpdesk Integrations - Instagram Direct Messages, Instagram comments, Instagram Direct Messages
- [Vendor status page: https://status.gorgias.com/incidents/v8g2gg8c9qvs](https://status.gorgias.com/incidents/v8g2gg8c9qvs)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **identified** 2026-10-29 15:27 UTC: Some Instagram accounts connected to Gorgias are not receiving new direct messages and comments as tickets. Meta has confirmed an issue on their side affecting Instagram message delivery to connected apps, and their engineering team is working on it. Facebook Messenger and other channels are not affected. You don’t need to change anything or reconnect your Instagram integration. Until this is resolved, you can see and reply to affected messages directly in the Instagram app. We’ll post an update as soon as Meta shares more information.


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Canonical: https://rewindex.com/company/gorgias/incidents/v8g2gg8c9qvs · Markdown: https://rewindex.com/company/gorgias/incidents/v8g2gg8c9qvs.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/v8g2gg8c9qvs · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-30T00:40:03.937Z