# Gorgias: Files cannot be opened in the ticket attachments and pasted files

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-07-03 10:14 UTC · Resolved: 2026-07-03 11:37 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Helpdesk - Web App, Web App
- [Vendor status page: https://stspg.io/nyhhjpscrk9d](https://stspg.io/nyhhjpscrk9d)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **investigating** 2026-07-03 10:14 UTC: We are currently investigating this issue.
- **monitoring** 2026-07-03 10:33 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-03 11:37 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/gorgias/incidents/tnbx2yb6ksm6 · Markdown: https://rewindex.com/company/gorgias/incidents/tnbx2yb6ksm6.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/tnbx2yb6ksm6 · Generated 2026-10-18T12:42:55.022Z