# Gorgias: Instagram Comments and DMs not pulling into Gorgias

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-05-21 23:09 UTC · Resolved: 2023-05-22 00:47 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/ss8c87gx7kvc](https://status.gorgias.com/incidents/ss8c87gx7kvc)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2023-05-22 00:47 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/ss8c87gx7kvc · Markdown: https://rewindex.com/company/gorgias/incidents/ss8c87gx7kvc.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/ss8c87gx7kvc · Generated 2026-10-18T10:00:20.933Z