# Gorgias: Mobile app authentication

> Gorgias status incident “Mobile app authentication” on 2026-10-30: impact major (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/s369t8v416cx
Last updated: 2026-10-31T10:41:01Z

- Impact (vendor’s label): major
- Status: monitoring · edited after publishing
- Started: 2026-10-30 20:07 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: Helpdesk - Mobile Apps, Mobile Apps
- [Vendor status page: https://status.gorgias.com/incidents/s369t8v416cx](https://status.gorgias.com/incidents/s369t8v416cx)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **identified** 2026-10-30 20:07 UTC: The Gorgias mobile app has trouble connecting to the Gorgias servers. A new version is being pushed to the Play Store and App Store; make sure you have the latest version installed.
- **identified** 2026-10-30 20:39 UTC: For the users that are accessing the Helpdesk on the Gorgias Mobile app, the authentication is currently not possible. We are continuing to work on a fix for this issue.
- **monitoring** 2026-10-30 22:22 UTC: A fix has been implemented for the Android users and the new version is live on the store. We are monitoring the results.

## Rewindex changes for this incident

- 2026-10-30 20:07 UTC: [Major incident: Mobile Application Unavailability](https://rewindex.com/change/idc66e8a83738a0.md)
- 2026-10-30 20:43 UTC: [Incident updated: Mobile app authentication](https://rewindex.com/change/r414bcda6d52465.md)
- 2026-10-30 22:23 UTC: [Incident updated: Mobile app authentication](https://rewindex.com/change/r54d530b31b0a93.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/s369t8v416cx · Markdown: https://rewindex.com/company/gorgias/incidents/s369t8v416cx.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/s369t8v416cx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T10:41:01.057Z