# Gorgias: Live updates (view counts and incoming message updates) are delayed

> Gorgias status incident “Live updates (view counts and incoming message updates) are delayed” on 2020-02-04: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/qrrblsptp3xy
Last updated: 2020-02-04T18:53:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-02-04 17:19 UTC · Resolved: 2020-02-04 18:53 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/qrrblsptp3xy](https://status.gorgias.com/incidents/qrrblsptp3xy)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2020-02-04 18:53 UTC: This issue should be resolved. What happened is that we've received a lot more requests on the live-updates servers and this blocked the message queues and the issue cascaded trough our infrastructure. We're now changing our planning to mitigate fix these issues in the future. Again very sorry about this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Gorgias, started 2020-02-04 17:19 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/qrrblsptp3xy
- Citation: Gorgias, “Live updates (view counts and incoming message updates) are delayed” (2020-02-04 17:19 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/qrrblsptp3xy (CC BY 4.0).
- Markdown link: `[Gorgias: Live updates (view counts and incoming message updates) are delayed (2020-02-04)](https://rewindex.com/company/gorgias/incidents/qrrblsptp3xy)`


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Canonical: https://rewindex.com/company/gorgias/incidents/qrrblsptp3xy · Markdown: https://rewindex.com/company/gorgias/incidents/qrrblsptp3xy.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/qrrblsptp3xy · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:01:22.764Z