# Gorgias: Stale results in customers search feature

> Gorgias status incident “Stale results in customers search feature” on 2022-09-03: impact minor (vendor’s label), 4.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/q2yqnsb2glyj
Last updated: 2022-09-03T20:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-09-03 15:49 UTC · Resolved: 2022-09-03 20:00 UTC · Duration: 4.2 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/q2yqnsb2glyj](https://status.gorgias.com/incidents/q2yqnsb2glyj)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2022-09-03 20:00 UTC: The synchronisation mechanism of our customer search feature on the us-central1-d8ff cluster is back on track. The customer search REST API endpoints, as well as search bars in the Web application will now return up-to-date results.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Gorgias, started 2022-09-03 15:49 UTC, resolved after 4.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/q2yqnsb2glyj
- Citation: Gorgias, “Stale results in customers search feature” (2022-09-03 15:49 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/q2yqnsb2glyj (CC BY 4.0).
- Markdown link: `[Gorgias: Stale results in customers search feature (2022-09-03)](https://rewindex.com/company/gorgias/incidents/q2yqnsb2glyj)`


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Canonical: https://rewindex.com/company/gorgias/incidents/q2yqnsb2glyj · Markdown: https://rewindex.com/company/gorgias/incidents/q2yqnsb2glyj.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/q2yqnsb2glyj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:35:20.851Z