# Gorgias: Helpdesk Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-08-06 04:30 UTC · Resolved: 2024-08-06 04:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/p66jvqcflyry](https://status.gorgias.com/incidents/p66jvqcflyry)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2024-08-06 04:30 UTC: We experienced a short outage that affected 5 different regions(us-east4-65cd, aus-southeast1-fcb9, europe-west1-c511, us-central1-c433 and us-central1-d8ff), resulting in Helpdesk downtime in corresponding clusters. After investigating, our team identified that this was caused by an unannounced change from one of our infrastructure providers. The incident has been resolved and we are in communication with the provider to prevent future occurrences.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/p66jvqcflyry · Markdown: https://rewindex.com/company/gorgias/incidents/p66jvqcflyry.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/p66jvqcflyry · Generated 2026-10-18T10:43:24.126Z