# Gorgias: Facebook comments on some posts are not imported

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-09-05 01:40 UTC · Resolved: 2019-09-10 17:00 UTC · Duration: 6 d
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/p4j77fmh90gh](https://status.gorgias.com/incidents/p4j77fmh90gh)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2019-09-10 17:00 UTC: This has been acknowledged as a bug by the Facebook engineering team, and has been assigned to the appropriate team over there. We will keep you updated when the bug is resolved; in the meantime, comments on most posts should still be imported as expected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/p4j77fmh90gh · Markdown: https://rewindex.com/company/gorgias/incidents/p4j77fmh90gh.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/p4j77fmh90gh · Generated 2026-10-18T12:42:39.782Z