# Gorgias: Ongoing Facebook bug impacting the reception of Messenger attachments

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-10-30 21:55 UTC · Resolved: 2020-12-01 19:20 UTC · Duration: 32 d
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/ms2mj4x2cw79](https://status.gorgias.com/incidents/ms2mj4x2cw79)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2020-12-01 19:20 UTC: Facebook has implemented a fix and has closed the issue: https://developers.facebook.com/support/bugs/393441492018560/

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/ms2mj4x2cw79 · Markdown: https://rewindex.com/company/gorgias/incidents/ms2mj4x2cw79.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/ms2mj4x2cw79 · Generated 2026-10-18T11:37:27.809Z