# Gorgias: Meta outage impacting some Instagram features

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-17 04:15 UTC · Resolved: 2024-12-17 07:19 UTC · Duration: 3.1 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/m4svjyzy5v7l](https://status.gorgias.com/incidents/m4svjyzy5v7l)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2024-12-17 07:19 UTC: Meta resolved the incident on their end. Messages sent and received for Instagram DMs are now properly formatted.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/m4svjyzy5v7l · Markdown: https://rewindex.com/company/gorgias/incidents/m4svjyzy5v7l.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/m4svjyzy5v7l · Generated 2026-10-18T13:53:54.250Z