# Gorgias: Delay in processing of instagram and facebook messages, comments and other events

> Gorgias status incident “Delay in processing of instagram and facebook messages, comments and other events” on 2026-11-05: impact major (vendor’s label), 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/l78qg3vf93bf
Last updated: 2026-11-05T18:33:59Z

- Impact (vendor’s label): major
- Status: monitoring · edited after publishing
- Started: 2026-11-05 15:21 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 4
- [Vendor status page: https://status.gorgias.com/incidents/l78qg3vf93bf](https://status.gorgias.com/incidents/l78qg3vf93bf)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **investigating** 2026-11-05 15:21 UTC: We are currently investigating this issue.
- **monitoring** 2026-11-05 15:28 UTC: A fix has been implemented and we are monitoring the results.
- **identified** 2026-11-05 17:02 UTC: The Facebook and instagram comments, feed, etc are now syncing fine but DMs are still delayed for both facebook messenger and instagram. We're working on the fix.
- **monitoring** 2026-11-05 18:29 UTC: A fix has been implemented and we are monitoring the results.

## Rewindex changes for this incident

- 2026-11-05 15:21 UTC: [Major incident: Delay in processing of instagram and facebook messages and other events](https://rewindex.com/change/ide46040b2d0d78.md)
- 2026-11-05 15:34 UTC: [Incident updated: Delay in processing of instagram and facebook messages and other events](https://rewindex.com/change/r744fccf7aff5da.md)
- 2026-11-05 17:03 UTC: [Incident updated: Delay in processing of instagram and facebook messages, comments and other events](https://rewindex.com/change/ra265db6406a389.md)
- 2026-11-05 18:33 UTC: [Incident updated: Delay in processing of instagram and facebook messages, comments and other events](https://rewindex.com/change/re88aa39919c495.md)

## Cite this

Status incident (vendor impact label: major) posted by Gorgias, started 2026-11-05 15:21 UTC, not resolved, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/gorgias/incidents/l78qg3vf93bf
- Citation: Gorgias, “Delay in processing of instagram and facebook messages, comments and other events” (2026-11-05 15:21 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/l78qg3vf93bf (CC BY 4.0).
- Markdown link: `[Gorgias: Delay in processing of instagram and facebook messages, comments and other events (2026-11-05)](https://rewindex.com/company/gorgias/incidents/l78qg3vf93bf)`


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Canonical: https://rewindex.com/company/gorgias/incidents/l78qg3vf93bf · Markdown: https://rewindex.com/company/gorgias/incidents/l78qg3vf93bf.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/l78qg3vf93bf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:49:47.732Z