# Gorgias: Some customers's billing information are not available

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 08:39 UTC · Resolved: 2025-10-21 08:09 UTC · Duration: 24 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/k4fvpn7h7j9c](https://status.gorgias.com/incidents/k4fvpn7h7j9c)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-10-21 08:09 UTC: One of our partner is encountering issues which impact the fetch of the billing information for some of our customers. Billing status page may not be responding. Incident is on the way to be mitigated, we are still encountering some slowness and errors

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/k4fvpn7h7j9c · Markdown: https://rewindex.com/company/gorgias/incidents/k4fvpn7h7j9c.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/k4fvpn7h7j9c · Generated 2026-10-18T11:49:51.196Z