# Gorgias: AI agent has degraded performances

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-04-08 19:45 UTC · Resolved: 2025-04-08 20:15 UTC · Duration: 30 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/jg8qclr603fs](https://status.gorgias.com/incidents/jg8qclr603fs)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-04-08 20:15 UTC: We sincerely apologize for the recent interruption you experienced with our Recommender service. Our team identified and addressed the high error rate that occurred earlier today. As of now, the service is fully operational. Thank you for your understanding and patience. We appreciate your continued support.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/gorgias/incidents/jg8qclr603fs · Markdown: https://rewindex.com/company/gorgias/incidents/jg8qclr603fs.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/jg8qclr603fs · Generated 2026-10-18T09:56:28.346Z