# Gorgias: Account signup form reports errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-24 14:58 UTC · Resolved: 2026-04-24 15:50 UTC · Duration: 51 min
- Updates: 3
- [Vendor status page: https://stspg.io/nxdjkr0dc7n8](https://stspg.io/nxdjkr0dc7n8)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major incident in which the account signup form returned errors, affecting account registration. It started at 2026-04-24 14:58 UTC and was resolved at 2026-04-24 15:50 UTC, lasting 51 min; Gorgias deployed a fix and monitored service before resolving the incident. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-24 14:58 UTC: We are currently investigating this issue.
- **monitoring** 2026-04-24 15:24 UTC: A fix has been deployed, we are monitoring to ensure continuation of service
- **resolved** 2026-04-24 15:50 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-24 14:58 UTC: [Major incident: Account signup form reports errors](https://rewindex.com/change/id9fa1cfad3da38.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/j8181qrwfk1d · Markdown: https://rewindex.com/company/gorgias/incidents/j8181qrwfk1d.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/j8181qrwfk1d · Generated 2026-10-18T09:46:34.156Z