# Gorgias: Some voice calls are not routed to available agents

> Gorgias status incident “Some voice calls are not routed to available agents” on 2025-07-18: impact none (vendor’s label), 3 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/hbgwqssmpjg5
Last updated: 2025-07-21T07:52:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-07-18 15:18 UTC · Resolved: 2025-07-21 07:52 UTC · Duration: 3 d
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/hbgwqssmpjg5](https://status.gorgias.com/incidents/hbgwqssmpjg5)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-07-21 07:52 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Gorgias, started 2025-07-18 15:18 UTC, resolved after 3 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/hbgwqssmpjg5
- Citation: Gorgias, “Some voice calls are not routed to available agents” (2025-07-18 15:18 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/hbgwqssmpjg5 (CC BY 4.0).
- Markdown link: `[Gorgias: Some voice calls are not routed to available agents (2025-07-18)](https://rewindex.com/company/gorgias/incidents/hbgwqssmpjg5)`


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Canonical: https://rewindex.com/company/gorgias/incidents/hbgwqssmpjg5 · Markdown: https://rewindex.com/company/gorgias/incidents/hbgwqssmpjg5.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/hbgwqssmpjg5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:47:08.544Z