# Gorgias: Email Processing and Automated Features delayed for some customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-22 16:32 UTC · Resolved: 2025-01-22 21:08 UTC · Duration: 4.6 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/gzgl061h2ngl](https://status.gorgias.com/incidents/gzgl061h2ngl)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-01-22 21:08 UTC: Incident Resolution Time: January 22, 2025, 5:52 PM UTC We are pleased to inform you that the incident affecting our email processing and automated features has been resolved. All delayed events have been successfully processed, and systems are now operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to rectify the situation. Our team is committed to providing a seamless experience, and we will continue to monitor the situation closely. Thank you for your understanding. If you have any further questions, please don't hesitate to reach out to our Support team at support@gorgias.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/gzgl061h2ngl · Markdown: https://rewindex.com/company/gorgias/incidents/gzgl061h2ngl.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/gzgl061h2ngl · Generated 2026-10-18T09:46:39.347Z