# Gorgias: Several Gorgias components down due to a third-party provider outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-05 09:22 UTC · Resolved: 2025-12-05 10:52 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/fsvnhnm6zjnk](https://status.gorgias.com/incidents/fsvnhnm6zjnk)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-12-05 10:52 UTC: After looking into it, we haven't noticed any meaningful impact on our Shopify customers, and we can now confirm full resolution of this incident. In the event that you encounter a sync issue between Shopify and Gorgias platforms, please be aware that it will be automatically retried as per usual.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/fsvnhnm6zjnk · Markdown: https://rewindex.com/company/gorgias/incidents/fsvnhnm6zjnk.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/fsvnhnm6zjnk · Generated 2026-10-18T10:45:19.223Z