# Gorgias: Shopify live updates issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-18 07:13 UTC · Resolved: 2025-09-18 20:42 UTC · Duration: 13 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/df5vb4svcb6q](https://status.gorgias.com/incidents/df5vb4svcb6q)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-09-18 20:42 UTC: The issue is now solved. All the data is now in place and the Helpdesk is not impacted anymore.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/df5vb4svcb6q · Markdown: https://rewindex.com/company/gorgias/incidents/df5vb4svcb6q.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/df5vb4svcb6q · Generated 2026-10-18T12:21:46.464Z