# Gorgias: Instagram DMs not creating messages in Gorgias

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-11-03 18:57 UTC · Resolved: 2021-11-03 22:58 UTC · Duration: 4.0 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/d7bzsh2w58nk](https://status.gorgias.com/incidents/d7bzsh2w58nk)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2021-11-03 22:58 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/gorgias/incidents/d7bzsh2w58nk · Markdown: https://rewindex.com/company/gorgias/incidents/d7bzsh2w58nk.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/d7bzsh2w58nk · Generated 2026-10-18T10:42:21.475Z