# Gorgias: Issue with Microsoft Graph API impacts Outlook integration

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-10-15 15:00 UTC · Resolved: 2020-10-19 17:28 UTC · Duration: 4 d
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/clxbgjxmcz9k](https://status.gorgias.com/incidents/clxbgjxmcz9k)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2020-10-19 17:28 UTC: We're closing this incident as the underlying bug is a priori not going to be fixed soon by the Outlook team. We will keep monitoring this internally, and will notify affected accounts when this gets resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/clxbgjxmcz9k · Markdown: https://rewindex.com/company/gorgias/incidents/clxbgjxmcz9k.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/clxbgjxmcz9k · Generated 2026-10-18T12:44:11.074Z