# Gorgias: An incident with a third party provider is causing cascading issues for Gorgias service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-18 16:05 UTC · Resolved: 2025-07-18 18:29 UTC · Duration: 2.4 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/c0790lmn9d93](https://status.gorgias.com/incidents/c0790lmn9d93)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-07-18 18:29 UTC: The third party incident has been resolved, and Gorgias services are back to normal since 17:00 UTC (10:00 PDT / 13:00 EDT / 19:00 CEST).

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/c0790lmn9d93 · Markdown: https://rewindex.com/company/gorgias/incidents/c0790lmn9d93.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/c0790lmn9d93 · Generated 2026-10-18T11:32:47.146Z