# Gorgias: Voicemail recordings not available

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-10-05 16:04 UTC · Resolved: 2023-10-05 18:18 UTC · Duration: 2.2 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/bc2lm84w94t5](https://status.gorgias.com/incidents/bc2lm84w94t5)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2023-10-05 18:18 UTC: Voicemail recordings now work as expected. Twilio has also confirmed that they resolved the issue on their end (https://status.twilio.com/incidents/9z5mdhxc05d0).

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/bc2lm84w94t5 · Markdown: https://rewindex.com/company/gorgias/incidents/bc2lm84w94t5.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/bc2lm84w94t5 · Generated 2026-10-18T12:34:57.208Z