# Gorgias: Instagram direct messages are not pulling for some customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-09-21 14:08 UTC · Resolved: 2022-09-22 08:53 UTC · Duration: 19 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/9zhjnmqtld81](https://status.gorgias.com/incidents/9zhjnmqtld81)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2022-09-22 08:53 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/9zhjnmqtld81 · Markdown: https://rewindex.com/company/gorgias/incidents/9zhjnmqtld81.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/9zhjnmqtld81 · Generated 2026-10-18T10:42:54.472Z