# Gorgias: Unreliable rules execution for email tickets on eu-west1-c511 and us-east4-65cd

> Gorgias status incident “Unreliable rules execution for email tickets on eu-west1-c511 and us-east4-65cd” on 2024-05-17: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/9l6n5290mxg3
Last updated: 2024-05-17T10:54:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-05-17 10:54 UTC · Resolved: 2024-05-17 10:54 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/9l6n5290mxg3](https://status.gorgias.com/incidents/9l6n5290mxg3)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2024-05-17 10:54 UTC: Due to a faulty upgrade that we did on May 14, over the last 2 days we noticed unreliable execution of rules on tickets created from emails. The most impacted customers were the ones located on eu-west1-c511 and us-east4-65cd clusters. The upgrade was rolled back and everything should be back to normal. We are really sorry for the issues and we will make sure that it will not happen anymore!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Gorgias, started 2024-05-17 10:54 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/9l6n5290mxg3
- Citation: Gorgias, “Unreliable rules execution for email tickets on eu-west1-c511 and us-east4-65cd” (2024-05-17 10:54 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/9l6n5290mxg3 (CC BY 4.0).
- Markdown link: `[Gorgias: Unreliable rules execution for email tickets on eu-west1-c511 and us-east4-65cd (2024-05-17)](https://rewindex.com/company/gorgias/incidents/9l6n5290mxg3)`


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Canonical: https://rewindex.com/company/gorgias/incidents/9l6n5290mxg3 · Markdown: https://rewindex.com/company/gorgias/incidents/9l6n5290mxg3.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/9l6n5290mxg3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:18:37.143Z