# Gorgias: Aircall V2 not creating tickets

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-07 08:57 UTC · Resolved: 2026-10-08 12:27 UTC · Duration: 28 h
- Updates: 3 · Affected components: Aircall Aircall Apps, Helpdesk Integrations - Aircall Aircall Apps
- [Vendor status page: https://stspg.io/lqvv31yrj3wk](https://stspg.io/lqvv31yrj3wk)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major incident: Aircall V2 was not creating tickets, affecting customers using the integration. It started at 2026-10-07 08:57 UTC and was resolved at 2026-10-08 12:27 UTC, lasting 27 h 29 min. Aircall, which manages the integration, applied a fix; Gorgias monitored traffic before confirming resolution. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-10-07 08:57 UTC: We have identified an issue in the Aircall V2 integration which is managed by Aircall itself. Please follow the status updates from Aircall for more info: https://status.aircall.com/incidents/8v8s2hp1pj66
- **monitoring** 2026-10-08 12:21 UTC: Aircall has made a fix on their side and resolved the incident. See status page update here: https://status.aircall.com/incidents/8v8s2hp1pj66. We are monitoring the Aircall V2 integration traffic on our end to confirm the fix.
- **resolved** 2026-10-08 12:27 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-07 08:57 UTC: [Major incident: Aircall V2 not creating tickets](https://rewindex.com/change/iaed6199bebab22.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/9ds3nstjx6pj · Markdown: https://rewindex.com/company/gorgias/incidents/9ds3nstjx6pj.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/9ds3nstjx6pj · Generated 2026-10-18T11:45:47.253Z