# Gorgias: Temporary disruption in ticket auto-tagging

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-05-20 19:42 UTC · Resolved: 2025-05-20 19:42 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/77czz0sty6f4](https://status.gorgias.com/incidents/77czz0sty6f4)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-05-20 19:42 UTC: Between 5:00 PM and 6:00 PM UTC, a faulty deployment caused a failure in the rules responsible for auto-tagging tickets. As a result, some tickets may not have been auto-tagged as expected. We reverted the deployment to restore normal functionality. We apologize for any disruption this may have caused and appreciate your understanding as we work to maintain a reliable experience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/77czz0sty6f4 · Markdown: https://rewindex.com/company/gorgias/incidents/77czz0sty6f4.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/77czz0sty6f4 · Generated 2026-10-18T12:21:50.471Z