# Gorgias: Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-11-12 03:24 UTC · Resolved: 2022-11-12 08:47 UTC · Duration: 5.4 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/62zwddq97456](https://status.gorgias.com/incidents/62zwddq97456)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2022-11-12 08:47 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/62zwddq97456 · Markdown: https://rewindex.com/company/gorgias/incidents/62zwddq97456.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/62zwddq97456 · Generated 2026-10-18T11:45:50.626Z