# Gorgias: Messages not reaching Helpdesk for ~10% of the chat integrations

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-12-20 17:48 UTC · Resolved: 2022-12-20 18:10 UTC · Duration: 22 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/5tpb5l7kjdxk](https://status.gorgias.com/incidents/5tpb5l7kjdxk)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2022-12-20 18:10 UTC: Chat functionality was restored. We will continue to monitor the situation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/gorgias/incidents/5tpb5l7kjdxk · Markdown: https://rewindex.com/company/gorgias/incidents/5tpb5l7kjdxk.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/5tpb5l7kjdxk · Generated 2026-10-18T09:46:22.388Z