# Gorgias: Calls are not getting through and and carrier is not able to connect the call.

> Gorgias status incident “Calls are not getting through and and carrier is not able to connect the call.” on 2026-11-09: impact major (vendor’s label), 1.1 h, 7 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/4x66428fd5rg
Last updated: 2026-11-09T18:03:50Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-09 17:00 UTC · Resolved: 2026-11-09 18:03 UTC · Duration: 1.1 h
- Updates: 7
- [Vendor status page: https://status.gorgias.com/incidents/4x66428fd5rg](https://status.gorgias.com/incidents/4x66428fd5rg)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **identified** 2026-11-09 17:00 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-11-09 17:24 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-11-09 17:25 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-11-09 17:28 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-11-09 17:28 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-11-09 17:55 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-11-09 18:03 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-09 17:00 UTC: [Major incident: \[VOICE\] High error rate on /integrations/phone/call/transfer/](https://rewindex.com/change/i2c547e255dab56.md)
- 2026-11-09 17:33 UTC: [Incident updated: Calls are not getting through and and carrier is not able to connect the call.](https://rewindex.com/change/r245d0e2824868a.md)
- 2026-11-09 18:03 UTC: [Incident updated: Calls are not getting through and and carrier is not able to connect the call.](https://rewindex.com/change/r2e659672e33f0a.md)

## Cite this

Status incident (vendor impact label: major) posted by Gorgias, started 2026-11-09 17:00 UTC, resolved after 1.1 h, 7 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/gorgias/incidents/4x66428fd5rg
- Citation: Gorgias, “Calls are not getting through and and carrier is not able to connect the call.” (2026-11-09 17:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/4x66428fd5rg (CC BY 4.0).
- Markdown link: `[Gorgias: Calls are not getting through and and carrier is not able to connect the call. (2026-11-09)](https://rewindex.com/company/gorgias/incidents/4x66428fd5rg)`


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Canonical: https://rewindex.com/company/gorgias/incidents/4x66428fd5rg · Markdown: https://rewindex.com/company/gorgias/incidents/4x66428fd5rg.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/4x66428fd5rg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T05:03:10.381Z