# Gorgias: Degraded Voice performance

> Gorgias status incident “Degraded Voice performance” on 2026-11-05: impact none (vendor’s label), 1.3 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/4txgfck64b47
Last updated: 2026-11-05T16:03:59Z

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-11-05 14:39 UTC · Resolved: 2026-11-05 15:57 UTC · Duration: 1.3 h
- Updates: 3
- [Vendor status page: https://status.gorgias.com/incidents/4txgfck64b47](https://status.gorgias.com/incidents/4txgfck64b47)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **identified** 2026-11-05 14:39 UTC: We’re experiencing issues with incoming and outgoing calls. Calls may fail to connect to agents, and outgoing calls may show an error. We’ve identified the cause and are deploying a fix.
- **monitoring** 2026-11-05 15:44 UTC: A fix has been deployed and calls and SMS are recovering. We’re monitoring the results.
- **resolved** 2026-11-05 15:57 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-05 15:54 UTC: [Incident updated: Degraded Voice performance](https://rewindex.com/change/r7ffecbf32a52e7.md)
- 2026-11-05 16:03 UTC: [Incident updated: Degraded Voice performance](https://rewindex.com/change/r0b6b2f6360f0a5.md)

## Cite this

Status incident (vendor impact label: none) posted by Gorgias, started 2026-11-05 14:39 UTC, resolved after 1.3 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/gorgias/incidents/4txgfck64b47
- Citation: Gorgias, “Degraded Voice performance” (2026-11-05 14:39 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/4txgfck64b47 (CC BY 4.0).
- Markdown link: `[Gorgias: Degraded Voice performance (2026-11-05)](https://rewindex.com/company/gorgias/incidents/4txgfck64b47)`


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Canonical: https://rewindex.com/company/gorgias/incidents/4txgfck64b47 · Markdown: https://rewindex.com/company/gorgias/incidents/4txgfck64b47.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/4txgfck64b47 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:59:22.316Z