# Gorgias: AI Agent Excessive Handover - Third Party Failures

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-03 15:48 UTC · Resolved: 2025-07-03 16:58 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/4tg9hzbpyk61](https://status.gorgias.com/incidents/4tg9hzbpyk61)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-07-03 16:58 UTC: We are pleased to inform you that the incident affecting AI Agent has been resolved. The issue was caused by a third-party outage, which resulted in a high handover rate. The third-party has since resolved the outage, and all services are now functioning normally. We appreciate your patience during this time and are committed to ensuring a reliable experience moving forward. Thank you for your understanding.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/4tg9hzbpyk61 · Markdown: https://rewindex.com/company/gorgias/incidents/4tg9hzbpyk61.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/4tg9hzbpyk61 · Generated 2026-10-18T09:46:07.640Z