# Gorgias: Unable to receive instagram DM

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-07-12 03:30 UTC · Resolved: 2024-07-12 09:19 UTC · Duration: 5.8 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/462lj0b37t93](https://status.gorgias.com/incidents/462lj0b37t93)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2024-07-12 09:19 UTC: This incident has been resolved on instagram side. The webhooks are working as normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/462lj0b37t93 · Markdown: https://rewindex.com/company/gorgias/incidents/462lj0b37t93.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/462lj0b37t93 · Generated 2026-10-18T09:46:25.782Z