# Gorgias: Automate usage inconsistency

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-04-14 15:45 UTC · Resolved: 2025-04-15 10:00 UTC · Duration: 18 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/3byq4tntyrc2](https://status.gorgias.com/incidents/3byq4tntyrc2)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-04-15 10:00 UTC: The issue with the billing process for Automate products has been resolved. The redeployment has been completed, and the system has successfully reprocessed all data to accurately calculate usage.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/3byq4tntyrc2 · Markdown: https://rewindex.com/company/gorgias/incidents/3byq4tntyrc2.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/3byq4tntyrc2 · Generated 2026-10-18T11:49:50.013Z