# Gorgias: Chat messages, voice and ecom webhooks are being delayed

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-08 15:35 UTC · Resolved: 2025-01-08 16:31 UTC · Duration: 56 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/38j5l3x0kp5v](https://status.gorgias.com/incidents/38j5l3x0kp5v)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-01-08 16:31 UTC: The fix that we applied is effective, the spike of events is gone, and all the systems are back to normal. The incident is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/gorgias/incidents/38j5l3x0kp5v · Markdown: https://rewindex.com/company/gorgias/incidents/38j5l3x0kp5v.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/38j5l3x0kp5v · Generated 2026-10-18T11:46:07.608Z