# Gorgias: Slowness on Helpdesk

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-15 12:47 UTC · Resolved: 2025-12-15 21:53 UTC · Duration: 9.1 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/32wgjggp5zmg](https://status.gorgias.com/incidents/32wgjggp5zmg)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-12-15 21:53 UTC: The issue affecting real-time updates delivered via our real-time infrastructure has been mitigated. Our team has scheduled upcoming work to improve the stability and performance of real-time updates across web and mobile clients.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/32wgjggp5zmg · Markdown: https://rewindex.com/company/gorgias/incidents/32wgjggp5zmg.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/32wgjggp5zmg · Generated 2026-10-18T10:43:02.221Z