# Gorgias: Helpdesk Access Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-22 05:01 UTC · Resolved: 2025-05-22 08:04 UTC · Duration: 3.0 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/2rfxc50n2tjr](https://status.gorgias.com/incidents/2rfxc50n2tjr)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2025-05-22 08:04 UTC: The maintenance event that caused a database node to restart has been addressed. Our maintenance exclusion workaround is in place and is preventing other clusters from restarting unexpectedly. Everything is stable at this time. We will take the necessary steps to ensure this does not happen again in the future.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gorgias/incidents/2rfxc50n2tjr · Markdown: https://rewindex.com/company/gorgias/incidents/2rfxc50n2tjr.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/2rfxc50n2tjr · Generated 2026-10-18T09:46:29.979Z