# Gorgias: Unable to re-connect disconnected Facebook integrations

> Gorgias status incident “Unable to re-connect disconnected Facebook integrations” on 2023-03-29: impact minor (vendor’s label), 5 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/25k4fwdjn8f3
Last updated: 2023-04-03T08:50:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-03-29 17:21 UTC · Resolved: 2023-04-03 08:50 UTC · Duration: 5 d
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/25k4fwdjn8f3](https://status.gorgias.com/incidents/25k4fwdjn8f3)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2023-04-03 08:50 UTC: As we still have not received any reply from facebook's side on the root cause of this issue, we moved on with updating our help docs: https://docs.gorgias.com/en-US/connect-your-social-channels-facebook-instagram-81830 to include the necessary steps needed to check in order to solve and avoid this issue in our Helpdesk.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Gorgias, started 2023-03-29 17:21 UTC, resolved after 5 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/25k4fwdjn8f3
- Citation: Gorgias, “Unable to re-connect disconnected Facebook integrations” (2023-03-29 17:21 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/25k4fwdjn8f3 (CC BY 4.0).
- Markdown link: `[Gorgias: Unable to re-connect disconnected Facebook integrations (2023-03-29)](https://rewindex.com/company/gorgias/incidents/25k4fwdjn8f3)`


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Canonical: https://rewindex.com/company/gorgias/incidents/25k4fwdjn8f3 · Markdown: https://rewindex.com/company/gorgias/incidents/25k4fwdjn8f3.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/25k4fwdjn8f3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:46:18.208Z