# Gorgias: Too many requests error when trying to refresh a tab or login into the helpdesk

> Gorgias status incident “Too many requests error when trying to refresh a tab or login into the helpdesk” on 2026-11-09: impact major (vendor’s label), 25 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/1lm1859kj69z
Last updated: 2026-11-09T19:54:28Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-09 19:18 UTC · Resolved: 2026-11-09 19:44 UTC · Duration: 25 min
- Updates: 4 · Affected components: Helpdesk - Web App, Web App
- [Vendor status page: https://status.gorgias.com/incidents/1lm1859kj69z](https://status.gorgias.com/incidents/1lm1859kj69z)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **identified** 2026-11-09 19:18 UTC _(edited after publishing)_: Agents may experience 429 too many requests errors when refreshing the web app's page or trying to log in. We've identified the source of the issue and are working on a mitigation.
- **identified** 2026-11-09 19:24 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-11-09 19:36 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-11-09 19:44 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-09 19:18 UTC: [Major incident: Too many requests error when trying to refresh a tab or login into the helpdesk](https://rewindex.com/change/iaf3be1cc9740b0.md)
- 2026-11-09 19:33 UTC: [Incident updated: Too many requests error when trying to refresh a tab or login into the helpdesk](https://rewindex.com/change/rdeaa2f63a398ed.md)
- 2026-11-09 19:43 UTC: [Incident updated: Too many requests error when trying to refresh a tab or login into the helpdesk](https://rewindex.com/change/ra876819d66b412.md)
- 2026-11-09 19:54 UTC: [Incident updated: Too many requests error when trying to refresh a tab or login into the helpdesk](https://rewindex.com/change/r4480eef6ce81c8.md)

## Cite this

Status incident (vendor impact label: major) posted by Gorgias, started 2026-11-09 19:18 UTC, resolved after 25 min, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/gorgias/incidents/1lm1859kj69z
- Citation: Gorgias, “Too many requests error when trying to refresh a tab or login into the helpdesk” (2026-11-09 19:18 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/1lm1859kj69z (CC BY 4.0).
- Markdown link: `[Gorgias: Too many requests error when trying to refresh a tab or login into the helpdesk (2026-11-09)](https://rewindex.com/company/gorgias/incidents/1lm1859kj69z)`


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Canonical: https://rewindex.com/company/gorgias/incidents/1lm1859kj69z · Markdown: https://rewindex.com/company/gorgias/incidents/1lm1859kj69z.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/1lm1859kj69z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T05:04:39.446Z