# Gorgias: Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.

> Gorgias status incident “Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.” on 2022-12-20: impact minor (vendor’s label), 3.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/1fqgmgd88w7c
Last updated: 2022-12-20T03:49:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-12-20 00:32 UTC · Resolved: 2022-12-20 03:49 UTC · Duration: 3.3 h
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/1fqgmgd88w7c](https://status.gorgias.com/incidents/1fqgmgd88w7c)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2022-12-20 03:49 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Gorgias, started 2022-12-20 00:32 UTC, resolved after 3.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/1fqgmgd88w7c
- Citation: Gorgias, “Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.” (2022-12-20 00:32 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/1fqgmgd88w7c (CC BY 4.0).
- Markdown link: `[Gorgias: Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature. (2022-12-20)](https://rewindex.com/company/gorgias/incidents/1fqgmgd88w7c)`


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Canonical: https://rewindex.com/company/gorgias/incidents/1fqgmgd88w7c · Markdown: https://rewindex.com/company/gorgias/incidents/1fqgmgd88w7c.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/1fqgmgd88w7c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:57:42.908Z