# Gorgias: First Response Time and Resolution Time statistics are currently unreliable

> Gorgias status incident “First Response Time and Resolution Time statistics are currently unreliable” on 2024-01-19: impact minor (vendor’s label), 52 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/04bdlnhlp0n4
Last updated: 2024-01-19T16:11:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-01-19 15:19 UTC · Resolved: 2024-01-19 16:11 UTC · Duration: 52 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/04bdlnhlp0n4](https://status.gorgias.com/incidents/04bdlnhlp0n4)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2024-01-19 16:11 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Gorgias, started 2024-01-19 15:19 UTC, resolved after 52 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/04bdlnhlp0n4
- Citation: Gorgias, “First Response Time and Resolution Time statistics are currently unreliable” (2024-01-19 15:19 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/04bdlnhlp0n4 (CC BY 4.0).
- Markdown link: `[Gorgias: First Response Time and Resolution Time statistics are currently unreliable (2024-01-19)](https://rewindex.com/company/gorgias/incidents/04bdlnhlp0n4)`


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Canonical: https://rewindex.com/company/gorgias/incidents/04bdlnhlp0n4 · Markdown: https://rewindex.com/company/gorgias/incidents/04bdlnhlp0n4.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/04bdlnhlp0n4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:12:53.740Z