# Gorgias in August 2025: incidents, uptime and changes

> Gorgias in August 2025: 6 incidents on its status page (6 major or critical), 99.27% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2025/08
Last updated: 2025-09-01T00:00:00Z

- Incidents posted: 6 (major/critical: 6) · Maintenance: 0
- By vendor impact label: major 6
- Uptime (vendor-reported): 99.27% free of major/critical incidents, 99.27% free of any incident; outage time 5 h 23 min, incident time 5 h 23 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2025](https://rewindex.com/company/gorgias/2025/07.md) · Next: [September 2025](https://rewindex.com/company/gorgias/2025/09.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [No product getting recommended](https://rewindex.com/company/gorgias/incidents/z45z4fc3vkdd.md) | major | 2025-08-07 08:53 UTC | 2025-08-07 08:53 UTC | 0 min | resolved |
| [Impossible to access ticket data](https://rewindex.com/company/gorgias/incidents/ctfys49jzg7t.md) | major | 2025-08-14 09:51 UTC | 2025-08-14 11:33 UTC | 1.7 h | resolved |
| [Help center pages are not loading](https://rewindex.com/company/gorgias/incidents/y706sz9bkysz.md) | major | 2025-08-21 09:12 UTC | 2025-08-21 09:55 UTC | 43 min | resolved |
| [Drilldown export feature not working](https://rewindex.com/company/gorgias/incidents/ww9psrbl15gy.md) | major | 2025-08-27 07:23 UTC | 2025-08-27 09:50 UTC | 2.5 h | resolved |
| [lag on product sync](https://rewindex.com/company/gorgias/incidents/0qqk176mp6zt.md) | major | 2025-08-29 11:58 UTC | 2025-08-29 11:58 UTC | 0 min | resolved |
| [High error rate accessing endpoints on our us-east4 cluster](https://rewindex.com/company/gorgias/incidents/b8gr719xsd6g.md) | major | 2025-08-29 15:30 UTC | 2025-08-29 16:01 UTC | 31 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [No product getting recommended](https://rewindex.com/company/gorgias/incidents/z45z4fc3vkdd.md) | major | 2025-08-07 08:53 UTC | 2025-08-07 08:53 UTC | 0 min | resolved |
| [Impossible to access ticket data](https://rewindex.com/company/gorgias/incidents/ctfys49jzg7t.md) | major | 2025-08-14 09:51 UTC | 2025-08-14 11:33 UTC | 1.7 h | resolved |
| [Help center pages are not loading](https://rewindex.com/company/gorgias/incidents/y706sz9bkysz.md) | major | 2025-08-21 09:12 UTC | 2025-08-21 09:55 UTC | 43 min | resolved |
| [Drilldown export feature not working](https://rewindex.com/company/gorgias/incidents/ww9psrbl15gy.md) | major | 2025-08-27 07:23 UTC | 2025-08-27 09:50 UTC | 2.5 h | resolved |
| [lag on product sync](https://rewindex.com/company/gorgias/incidents/0qqk176mp6zt.md) | major | 2025-08-29 11:58 UTC | 2025-08-29 11:58 UTC | 0 min | resolved |
| [High error rate accessing endpoints on our us-east4 cluster](https://rewindex.com/company/gorgias/incidents/b8gr719xsd6g.md) | major | 2025-08-29 15:30 UTC | 2025-08-29 16:01 UTC | 31 min | resolved |

## Cite this

Gorgias posted 6 status incidents in August 2025 (6 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2025/08
- Citation: Gorgias, “Gorgias in August 2025” (2025-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2025/08 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in August 2025 (2025-08-01)](https://rewindex.com/company/gorgias/2025/08)`


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Canonical: https://rewindex.com/company/gorgias/2025/08 · Markdown: https://rewindex.com/company/gorgias/2025/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:55:43.124Z