# Gorgias in April 2025: incidents, uptime and changes

> Gorgias in April 2025: 4 incidents on its status page (4 major or critical), 96.58% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2025/04
Last updated: 2025-05-01T00:00:00Z

- Incidents posted: 4 (major/critical: 4) · Maintenance: 0
- By vendor impact label: major 4
- Uptime (vendor-reported): 96.58% free of major/critical incidents, 96.58% free of any incident; outage time 24 h 35 min, incident time 24 h 35 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2025](https://rewindex.com/company/gorgias/2025/03.md) · Next: [May 2025](https://rewindex.com/company/gorgias/2025/05.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Statistics not loading](https://rewindex.com/company/gorgias/incidents/v4gr32fx3nn1.md) | major | 2025-04-01 18:49 UTC | 2025-04-01 19:59 UTC | 1.2 h | resolved |
| [\[AI Agent\] - Descreased AI Agent automation](https://rewindex.com/company/gorgias/incidents/1t9klc8x3ntp.md) | major | 2025-04-07 17:03 UTC | 2025-04-07 21:43 UTC | 4.7 h | resolved |
| [AI agent has degraded performances](https://rewindex.com/company/gorgias/incidents/jg8qclr603fs.md) | major | 2025-04-08 19:45 UTC | 2025-04-08 20:15 UTC | 30 min | resolved |
| [Automate usage inconsistency](https://rewindex.com/company/gorgias/incidents/3byq4tntyrc2.md) | major | 2025-04-14 15:45 UTC | 2025-04-15 10:00 UTC | 18 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Statistics not loading](https://rewindex.com/company/gorgias/incidents/v4gr32fx3nn1.md) | major | 2025-04-01 18:49 UTC | 2025-04-01 19:59 UTC | 1.2 h | resolved |
| [\[AI Agent\] - Descreased AI Agent automation](https://rewindex.com/company/gorgias/incidents/1t9klc8x3ntp.md) | major | 2025-04-07 17:03 UTC | 2025-04-07 21:43 UTC | 4.7 h | resolved |
| [AI agent has degraded performances](https://rewindex.com/company/gorgias/incidents/jg8qclr603fs.md) | major | 2025-04-08 19:45 UTC | 2025-04-08 20:15 UTC | 30 min | resolved |
| [Automate usage inconsistency](https://rewindex.com/company/gorgias/incidents/3byq4tntyrc2.md) | major | 2025-04-14 15:45 UTC | 2025-04-15 10:00 UTC | 18 h | resolved |

## Cite this

Gorgias posted 4 status incidents in April 2025 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2025/04
- Citation: Gorgias, “Gorgias in April 2025” (2025-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2025/04 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in April 2025 (2025-04-01)](https://rewindex.com/company/gorgias/2025/04)`


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Canonical: https://rewindex.com/company/gorgias/2025/04 · Markdown: https://rewindex.com/company/gorgias/2025/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:25.552Z