# Gorgias in December 2024: incidents, uptime and changes

> Gorgias in December 2024: 5 incidents on its status page (5 major or critical), 94.51% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2024/12
Last updated: 2025-01-01T00:00:00Z

- Incidents posted: 5 (major/critical: 5) · Maintenance: 0
- By vendor impact label: critical 1, major 4
- Uptime (vendor-reported): 94.51% free of major/critical incidents, 94.51% free of any incident; outage time 40 h 47 min, incident time 40 h 47 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2024](https://rewindex.com/company/gorgias/2024/11.md) · Next: [January 2025](https://rewindex.com/company/gorgias/2025/01.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [High latency and Helpdesk Errors](https://rewindex.com/company/gorgias/incidents/2v0m65kb1cr1.md) | critical | 2024-12-17 02:19 UTC | 2024-12-18 03:46 UTC | 25 h | resolved |
| [Meta services are down](https://rewindex.com/company/gorgias/incidents/75bh56wbdqpk.md) | major | 2024-12-11 18:53 UTC | 2024-12-12 01:15 UTC | 6.4 h | resolved |
| [OpenAI outage impacting some AI features](https://rewindex.com/company/gorgias/incidents/zr52xydwsscq.md) | major | 2024-12-12 00:19 UTC | 2024-12-12 00:51 UTC | 32 min | resolved |
| [Meta outage impacting some Instagram features](https://rewindex.com/company/gorgias/incidents/m4svjyzy5v7l.md) | major | 2024-12-17 04:15 UTC | 2024-12-17 07:19 UTC | 3.1 h | resolved |
| [Customer search results is outdated on cluster us-east1-635c](https://rewindex.com/company/gorgias/incidents/66c25xyh8h4v.md) | major | 2024-12-18 20:34 UTC | 2024-12-19 05:32 UTC | 9.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Meta services are down](https://rewindex.com/company/gorgias/incidents/75bh56wbdqpk.md) | major | 2024-12-11 18:53 UTC | 2024-12-12 01:15 UTC | 6.4 h | resolved |
| [OpenAI outage impacting some AI features](https://rewindex.com/company/gorgias/incidents/zr52xydwsscq.md) | major | 2024-12-12 00:19 UTC | 2024-12-12 00:51 UTC | 32 min | resolved |
| [High latency and Helpdesk Errors](https://rewindex.com/company/gorgias/incidents/2v0m65kb1cr1.md) | critical | 2024-12-17 02:19 UTC | 2024-12-18 03:46 UTC | 25 h | resolved |
| [Meta outage impacting some Instagram features](https://rewindex.com/company/gorgias/incidents/m4svjyzy5v7l.md) | major | 2024-12-17 04:15 UTC | 2024-12-17 07:19 UTC | 3.1 h | resolved |
| [Customer search results is outdated on cluster us-east1-635c](https://rewindex.com/company/gorgias/incidents/66c25xyh8h4v.md) | major | 2024-12-18 20:34 UTC | 2024-12-19 05:32 UTC | 9.0 h | resolved |

## Cite this

Gorgias posted 5 status incidents in December 2024 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2024/12
- Citation: Gorgias, “Gorgias in December 2024” (2024-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2024/12 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in December 2024 (2024-12-01)](https://rewindex.com/company/gorgias/2024/12)`


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Canonical: https://rewindex.com/company/gorgias/2024/12 · Markdown: https://rewindex.com/company/gorgias/2024/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:18:15.922Z