# Gorgias in August 2024: incidents, uptime and changes

> Gorgias in August 2024: 5 incidents on its status page (3 major or critical), 95.70% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2024/08
Last updated: 2024-09-04T17:37:00Z

- Incidents posted: 5 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 2
- Uptime (vendor-reported): 95.70% free of major/critical incidents, 94.66% free of any incident; outage time 31 h 57 min, incident time 39 h 43 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2024](https://rewindex.com/company/gorgias/2024/07.md) · Next: [September 2024](https://rewindex.com/company/gorgias/2024/09.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Live update in helpdesk is not working](https://rewindex.com/company/gorgias/incidents/8hthd4642r6s.md) | major | 2024-08-02 06:00 UTC | 2024-08-02 10:02 UTC | 4.0 h | resolved |
| [Helpdesk Outage](https://rewindex.com/company/gorgias/incidents/p66jvqcflyry.md) | major | 2024-08-06 04:30 UTC | 2024-08-06 04:30 UTC | 0 min | resolved |
| [Outage on WhatsApp inbound and outbound messages](https://rewindex.com/company/gorgias/incidents/zkv242870lcb.md) | major | 2024-08-30 20:05 UTC | 2024-09-04 17:37 UTC | 5 d | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Live update in helpdesk is not working](https://rewindex.com/company/gorgias/incidents/8hthd4642r6s.md) | major | 2024-08-02 06:00 UTC | 2024-08-02 10:02 UTC | 4.0 h | resolved |
| [Helpdesk Outage](https://rewindex.com/company/gorgias/incidents/p66jvqcflyry.md) | major | 2024-08-06 04:30 UTC | 2024-08-06 04:30 UTC | 0 min | resolved |
| [Outdated search results in customer search feature](https://rewindex.com/company/gorgias/incidents/wm4nh7ggxzjh.md) | minor | 2024-08-16 00:48 UTC | 2024-08-16 06:35 UTC | 5.8 h | resolved |
| [Delay in the ingestion of ecom-related data](https://rewindex.com/company/gorgias/incidents/sf4hhp59qx3j.md) | minor | 2024-08-16 20:02 UTC | 2024-08-16 22:01 UTC | 2.0 h | resolved |
| [Outage on WhatsApp inbound and outbound messages](https://rewindex.com/company/gorgias/incidents/zkv242870lcb.md) | major | 2024-08-30 20:05 UTC | 2024-09-04 17:37 UTC | 5 d | resolved |

## Cite this

Gorgias posted 5 status incidents in August 2024 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2024/08
- Citation: Gorgias, “Gorgias in August 2024” (2024-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2024/08 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in August 2024 (2024-08-01)](https://rewindex.com/company/gorgias/2024/08)`


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Canonical: https://rewindex.com/company/gorgias/2024/08 · Markdown: https://rewindex.com/company/gorgias/2024/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:29:39.650Z