# Gorgias in January 2023: incidents, uptime and changes

> Gorgias in January 2023: 6 incidents on its status page (2 major or critical), 83.81% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2023/01
Last updated: 2023-02-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 4
- Uptime (vendor-reported): 83.81% free of major/critical incidents, 82.40% free of any incident; outage time 5.0 days, incident time 5.5 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2022](https://rewindex.com/company/gorgias/2022/12.md) · Next: [February 2023](https://rewindex.com/company/gorgias/2023/02.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Facebook integrations disconnected and unable to reconnect](https://rewindex.com/company/gorgias/incidents/nx7xd3k6klth.md) | major | 2023-01-04 09:00 UTC | 2023-01-09 07:45 UTC | 5 d | resolved |
| [Delay in rule processing](https://rewindex.com/company/gorgias/incidents/mj0c6k87xmlh.md) | major | 2023-01-24 13:25 UTC | 2023-01-24 15:04 UTC | 1.6 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Facebook integrations disconnected and unable to reconnect](https://rewindex.com/company/gorgias/incidents/nx7xd3k6klth.md) | major | 2023-01-04 09:00 UTC | 2023-01-09 07:45 UTC | 5 d | resolved |
| [Unable to fetch Instagram DM conversations for some IG accounts](https://rewindex.com/company/gorgias/incidents/psw59w3pykhg.md) | minor | 2023-01-17 17:36 UTC | 2023-01-17 19:37 UTC | 2.0 h | resolved |
| [Increased error rate and delay in processing messages in one region](https://rewindex.com/company/gorgias/incidents/pmgb5l034tgr.md) | minor | 2023-01-17 19:34 UTC | 2023-01-18 00:40 UTC | 5.1 h | resolved |
| [Delay in rule processing](https://rewindex.com/company/gorgias/incidents/mj0c6k87xmlh.md) | major | 2023-01-24 13:25 UTC | 2023-01-24 15:04 UTC | 1.6 h | resolved |
| [Live ticket updates](https://rewindex.com/company/gorgias/incidents/6qb5pcdx1s7p.md) | minor | 2023-01-26 10:23 UTC | 2023-01-26 11:57 UTC | 1.6 h | resolved |
| [Outdated search results in customer search feature](https://rewindex.com/company/gorgias/incidents/n0cgzq61w78q.md) | minor | 2023-01-31 15:43 UTC | 2023-01-31 17:35 UTC | 1.9 h | resolved |

## Cite this

Gorgias posted 6 status incidents in January 2023 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2023/01
- Citation: Gorgias, “Gorgias in January 2023” (2023-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2023/01 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in January 2023 (2023-01-01)](https://rewindex.com/company/gorgias/2023/01)`


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Canonical: https://rewindex.com/company/gorgias/2023/01 · Markdown: https://rewindex.com/company/gorgias/2023/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:16.079Z